Frequently Asked Questions

At this time, our shipping is limited to Canada only.

Presently, all orders are exclusively conducted online.

Make secure and confidential payments using Credit or Debit Cards (SSL Secure 256 Bit Payments).

We use discreet names on credit card statements to protect your privacy.

Individuals who are 19 years of age or older and residing in Canada are eligible to make purchases from our website.

All orders are shipped in a discreet and secure manner using Xpresspost™ Shipping through Canada Post.

Our fulfillment system is configured in a way that prevents us from adding or removing items from your order once it has been paid for. If you wish to include more products, kindly proceed by placing a new order.

Certainly, we are pleased to make an effort to acquire any product you desire. Feel free to send us an email at [email protected] with your request.

After your order is placed, and we’ve received your payment, we will initiate the processing.

Please note that our shipping cutoff time is at noon (12:00 PM PST). Orders placed after this time will be shipped the following day after noon.

We use Xpresspost™ for all shipments, and it typically takes 2-3 business days for delivery to most major cities. If you reside in a rural area, it may take a day or so longer.

It might require up to 48 hours for Canada Post to update their system with the tracking number. If the tracking still doesn’t function after 48 hours, please feel free to contact us at [email protected]

Orders exceeding $100 are eligible for free shipping. For orders below this threshold, there is a flat-rate shipping fee of $15.

If you don’t see the “free shipping” option during checkout, please ensure that the total order amount is over $100, excluding the $15 shipping fee.

We regret to inform you that we are unable to process exchanges due to the configuration of our fulfillment system.